---
description: Side-by-side comparison of Gladly vs Verloop. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gladly vs Verloop Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Gladly \<span\>vs\</span\> Verloop](https://www.capterra.co.uk/compare/156723/172660/gladly/vs/verloop)

# Compare Gladly vs Verloop

Canonical: https://www.capterra.co.uk/compare/156723/172660/gladly/vs/verloop

> Detailed comparison between Gladly and Verloop. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Gladly | Verloop |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 139 | 10 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation, Videos |

## Best for

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

### Verloop

Verloop.io helps E-commerce, Banking and Financial Services, Travel, Real Estate, Logistics, Insurance, Foodtech, EdTech and Telecom industries to automate their support functions.

## Key features

### Gladly

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Computer Telephony Integration
- Customer Communication
- Customer Database
- Customisable Branding
- Dashboard
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Verloop

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Computer Telephony Integration
- Customer Communication
- Customer Database
- Customisable Branding
- Dashboard
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Gladly Profile](https://www.capterra.co.uk/software/156723/gladly)
- [View Verloop Profile](https://www.capterra.co.uk/software/172660/verloop)
- [View Original Comparison](https://www.capterra.co.uk/compare/156723/172660/gladly/vs/verloop)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Gladly vs Verloop Comparison - Capterra UK 2026","description":"Side-by-side comparison of Gladly vs Verloop. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/156723/172660/gladly/vs/verloop","about":[{"@id":"https://www.capterra.co.uk/software/156723/gladly#software"},{"@id":"https://www.capterra.co.uk/software/172660/verloop#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/156723/172660/gladly/vs/verloop#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/156723/172660/gladly/vs/verloop#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Gladly","description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate &amp; Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f55b08e9-1dda-465f-83f4-0db7d26f79ac.jpeg","url":"https://www.capterra.co.uk/software/156723/gladly","@id":"https://www.capterra.co.uk/software/156723/gladly#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":139},"operatingSystem":"Cloud"},{"name":"Verloop","description":"Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling brands to deliver delightful customer experiences. Our state-of-the-art AI securely scales support, reduces costs, and provides full visibility into interactions. Using machine learning (ML), automated speech recognition (ASR), and natural language processing (NLP), Verloop.io powers AI-driven self-service, real-time agent assistance, and quality assurance insights.\n\nAvailable 24x7 across Web, App, Messenger, Instagram, and WhatsApp, Verloop.io provides seamless, omnichannel support in 80+ languages. Over 5,000 businesses trust Verloop.io’s multilingual Voice and Chat AI to serve 100 million users and achieve 90%+ query deflection.\n\nBuilt for industries worldwide, Verloop.io fosters strong customer relationships with contextual, personalised conversations, enhancing engagement and satisfaction at every touchpoint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dbbf048b-e0a4-4be8-b24c-26158ab3ed2f.png","url":"https://www.capterra.co.uk/software/172660/verloop","@id":"https://www.capterra.co.uk/software/172660/verloop#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":10},"operatingSystem":"Cloud, Android"},{"@id":"https://www.capterra.co.uk/compare/156723/172660/gladly/vs/verloop#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Gladly vs Verloop","position":3,"item":"https://www.capterra.co.uk/compare/156723/172660/gladly/vs/verloop","@type":"ListItem"}]}]}
</script>