---
description: Side-by-side comparison of Gladly vs Kustomer. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gladly vs Kustomer Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Gladly \<span\>vs\</span\> Kustomer](https://www.capterra.co.uk/compare/156723/158128/gladly/vs/kustomer)

# Compare Gladly vs Kustomer

Canonical: https://www.capterra.co.uk/compare/156723/158128/gladly/vs/kustomer

> Detailed comparison between Gladly and Kustomer. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gladly | Kustomer |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 139 | 79 |
| **Starting Price** | - | US$89.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

### Kustomer

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

## Key features

### Gladly

- AI/Machine Learning
- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History

### Kustomer

- AI/Machine Learning
- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History

## Links

- [View Gladly Profile](https://www.capterra.co.uk/software/156723/gladly)
- [View Kustomer Profile](https://www.capterra.co.uk/software/158128/kustomer)
- [View Original Comparison](https://www.capterra.co.uk/compare/156723/158128/gladly/vs/kustomer)

-----

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