---
description: Side-by-side comparison of Gladly vs Pluno. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gladly vs Pluno Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Gladly \<span\>vs\</span\> Pluno](https://www.capterra.co.uk/compare/156723/1084862/gladly/vs/Pluno)

# Compare Gladly vs Pluno

Canonical: https://www.capterra.co.uk/compare/156723/1084862/gladly/vs/Pluno

> Detailed comparison between Gladly and Pluno. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gladly | Pluno |
| **Overall rating** | 4.8/5 | 5.0/5 |
| **Total Reviews** | 139 | 1 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

### Pluno

Pluno is used by customer support managers, technical support teams, quality assurance specialists, call centers, and companies handling complex support tickets.

## Key features

### Gladly

- AI Copilot
- API
- Activity Tracking
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Customer Communication
- Email Management
- Help Desk Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations
- Workflow Management

### Pluno

- AI Copilot
- API
- Activity Tracking
- Chat/Messaging
- Chatbot
- Customer Communication
- Email Management
- Help Desk Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations
- Workflow Management

## Links

- [View Gladly Profile](https://www.capterra.co.uk/software/156723/gladly)
- [View Pluno Profile](https://www.capterra.co.uk/software/1084862/Pluno)
- [View Original Comparison](https://www.capterra.co.uk/compare/156723/1084862/gladly/vs/Pluno)

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