---
description: Side-by-side comparison of Gladly vs Kindly. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gladly vs Kindly Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Gladly \<span\>vs\</span\> Kindly](https://www.capterra.co.uk/compare/156723/1021096/gladly/vs/kindly)

# Compare Gladly vs Kindly

Canonical: https://www.capterra.co.uk/compare/156723/1021096/gladly/vs/kindly

> Detailed comparison between Gladly and Kindly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gladly | Kindly |
| **Overall rating** | 4.8/5 | 4.0/5 |
| **Total Reviews** | 139 | 2 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

### Kindly

Kindly is used all across the world and in every industry. From mid-market to enterprise, companies such as Norwegian Air, Helly Hansen, and Hertz utilize the Kindly platform.

## Key features

### Gladly

- AI Copilot
- AI/Machine Learning
- API
- Chat/Messaging
- Customer Communication
- Customer Support
- Customisable Branding
- Email Management
- Feedback Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Performance Metrics
- Personalisation
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Social Media Integration
- Surveys & Feedback

### Kindly

- AI Copilot
- AI/Machine Learning
- API
- Chat/Messaging
- Customer Communication
- Customer Support
- Customisable Branding
- Email Management
- Feedback Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Performance Metrics
- Personalisation
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Social Media Integration
- Surveys & Feedback

## Links

- [View Gladly Profile](https://www.capterra.co.uk/software/156723/gladly)
- [View Kindly Profile](https://www.capterra.co.uk/software/1021096/kindly)
- [View Original Comparison](https://www.capterra.co.uk/compare/156723/1021096/gladly/vs/kindly)

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