---
description: Side-by-side comparison of Zoho CRM vs Salesforce for Retail. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho CRM vs Salesforce for Retail Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Zoho CRM \<span\>vs\</span\> Salesforce for Retail](https://www.capterra.co.uk/compare/155928/216905/zoho-crm/vs/salesforce-retail-crm)

# Compare Zoho CRM vs Salesforce for Retail

Canonical: https://www.capterra.co.uk/compare/155928/216905/zoho-crm/vs/salesforce-retail-crm

> Detailed comparison between Zoho CRM and Salesforce for Retail. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho CRM | Salesforce for Retail |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 6978 | 12 |
| **Starting Price** | £10.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Zoho CRM

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

### Salesforce for Retail

150,000+ companies who build deeper connections to their customers, consumers, and employees with Salesforce

## Key features

### Zoho CRM

- API
- Activity Dashboard
- CRM
- Communication Management
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Email Marketing
- Forecasting
- Lead Management
- Live Chat
- Multi-Currency
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- eCommerce Management

### Salesforce for Retail

- API
- Activity Dashboard
- CRM
- Communication Management
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Email Marketing
- Forecasting
- Lead Management
- Live Chat
- Multi-Currency
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- eCommerce Management

## Links

- [View Zoho CRM Profile](https://www.capterra.co.uk/software/155928/zoho-crm)
- [View Salesforce for Retail Profile](https://www.capterra.co.uk/software/216905/salesforce-retail-crm)
- [View Original Comparison](https://www.capterra.co.uk/compare/155928/216905/zoho-crm/vs/salesforce-retail-crm)

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