---
description: Side-by-side comparison of Zoho CRM vs ServiceNow Customer Service Management. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Zoho CRM vs ServiceNow Customer Service Management Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Zoho CRM \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.capterra.co.uk/compare/155928/192052/zoho-crm/vs/servicenow-customer-service-management)

# Compare Zoho CRM vs ServiceNow Customer Service Management

Canonical: https://www.capterra.co.uk/compare/155928/192052/zoho-crm/vs/servicenow-customer-service-management

> Detailed comparison between Zoho CRM and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho CRM | ServiceNow Customer Service Management |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 6964 | 151 |
| **Starting Price** | £10.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zoho CRM

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

## Key features

### Zoho CRM

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Database
- Email Management
- Engagement Tracking
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- No-Code
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Surveys & Feedback

### ServiceNow Customer Service Management

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Database
- Email Management
- Engagement Tracking
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- No-Code
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Surveys & Feedback

## Links

- [View Zoho CRM Profile](https://www.capterra.co.uk/software/155928/zoho-crm)
- [View ServiceNow Customer Service Management Profile](https://www.capterra.co.uk/software/192052/servicenow-customer-service-management)
- [View Original Comparison](https://www.capterra.co.uk/compare/155928/192052/zoho-crm/vs/servicenow-customer-service-management)

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