---
description: Side-by-side comparison of Zoho CRM vs ManageEngine ServiceDesk Plus. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho CRM vs ManageEngine ServiceDesk Plus Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Zoho CRM \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.co.uk/compare/155928/179501/zoho-crm/vs/manageengine-service-desk-plus)

# Compare Zoho CRM vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.co.uk/compare/155928/179501/zoho-crm/vs/manageengine-service-desk-plus

> Detailed comparison between Zoho CRM and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho CRM | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 6964 | 227 |
| **Starting Price** | £10.00 | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Zoho CRM

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### Zoho CRM

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Projections
- Real-Time Reporting
- Reminders
- Surveys & Feedback

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Projections
- Real-Time Reporting
- Reminders
- Surveys & Feedback

## Links

- [View Zoho CRM Profile](https://www.capterra.co.uk/software/155928/zoho-crm)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.co.uk/compare/155928/179501/zoho-crm/vs/manageengine-service-desk-plus)

-----

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