---
description: Side-by-side comparison of Zoho CRM vs Zoho Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Zoho CRM vs Zoho Desk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Zoho CRM \<span\>vs\</span\> Zoho Desk](https://www.capterra.co.uk/compare/155928/169505/zoho-crm/vs/zoho-desk)

# Compare Zoho CRM vs Zoho Desk

Canonical: https://www.capterra.co.uk/compare/155928/169505/zoho-crm/vs/zoho-desk

> Detailed comparison between Zoho CRM and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho CRM | Zoho Desk |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 6969 | 2212 |
| **Starting Price** | £10.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zoho CRM

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### Zoho CRM

- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Project Management
- Projections
- Real-Time Data
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Zoho Desk

- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Project Management
- Projections
- Real-Time Data
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View Zoho CRM Profile](https://www.capterra.co.uk/software/155928/zoho-crm)
- [View Zoho Desk Profile](https://www.capterra.co.uk/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/155928/169505/zoho-crm/vs/zoho-desk)

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