18 years helping British businesses
choose better software

RingCentral Contact Center vs Nextiva CRM

US$65.00/month
US$6.99/month
Overall
4.3 (224)
Overall
4.1 (6)
Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful service at any time.
Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place.
10/10
  • API
  • Contact Database
  • Lead Management
  • Live Chat
  • Performance Metrics
  • Real-Time Analytics
  • Reporting/Analytics
  • Search/Filter
  • Survey/Poll Management
  • Workflow Management
10/10
  • API
  • Contact Database
  • Lead Management
  • Live Chat
  • Performance Metrics
  • Real-Time Analytics
  • Reporting/Analytics
  • Search/Filter
  • Survey/Poll Management
  • Workflow Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat