---
description: Side-by-side comparison of CustomerHero vs SurveySensum. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CustomerHero vs SurveySensum Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Employee Engagement Software](/directory/30817/employee-engagement/software) > [CustomerHero \<span\>vs\</span\> SurveySensum](https://www.capterra.co.uk/compare/153472/188833/startquestion/vs/surveysensum)

# Compare CustomerHero vs SurveySensum

Canonical: https://www.capterra.co.uk/compare/153472/188833/startquestion/vs/surveysensum

> Detailed comparison between CustomerHero and SurveySensum. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CustomerHero | SurveySensum |
| **Overall rating** | 4.9/5 | 5.0/5 |
| **Total Reviews** | 175 | 1 |
| **Starting Price** | - | US$3,600.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### CustomerHero

CustomerHero serves organizations of all sizes and industries, including retail, restaurants, insurance, and banking. Our scalable solutions are ideal for companies seeking to implement effective VoC.

### SurveySensum

Teams starting or aligning an existing VOC Program in a growth stage company and/or are fed up with software that makes them do all the manual tasks or is out of their budget.

## Key features

### CustomerHero

- Customer Experience Management
- Customisable Templates
- Data Analysis Tools
- Data Import/Export
- Data Security
- Mobile Survey
- Monitoring
- Multi-Channel Distribution
- Multiple Question Types
- Question Library
- Randomisation
- Real-Time Data
- Reporting/Analytics
- Response Quotas
- Response Validation
- Site Intercept Survey
- Skip Logic
- Support Audio/Images/Video
- Survey Builder
- URL Customisation

### SurveySensum

- Customer Experience Management
- Customisable Templates
- Data Analysis Tools
- Data Import/Export
- Data Security
- Mobile Survey
- Multi-Channel Distribution
- Question Library
- Randomisation
- Reporting/Analytics
- Response Quotas
- Response Validation
- Site Intercept Survey
- Skip Logic
- Support Audio/Images/Video
- Survey Builder
- URL Customisation

## Links

- [View CustomerHero Profile](https://www.capterra.co.uk/software/153472/startquestion)
- [View SurveySensum Profile](https://www.capterra.co.uk/software/188833/surveysensum)
- [View Original Comparison](https://www.capterra.co.uk/compare/153472/188833/startquestion/vs/surveysensum)

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