---
description: Side-by-side comparison of Birdeye vs Okendo. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Birdeye vs Okendo Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Birdeye \<span\>vs\</span\> Okendo](https://www.capterra.co.uk/compare/152997/176189/birdeye/vs/okendo)

# Compare Birdeye vs Okendo

Canonical: https://www.capterra.co.uk/compare/152997/176189/birdeye/vs/okendo

> Detailed comparison between Birdeye and Okendo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | Okendo |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 702 | 223 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Birdeye

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

### Okendo

Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys. Trusted by 17,000+ brands like SKIMS, Rhode, and Oh Polly to drive growth.

## Key features

### Birdeye

- API
- Activity Dashboard
- Campaign Management
- Customer Surveys
- Customisable Branding
- Customisable Reports
- Dashboard
- Email Reminders
- Multi-Channel Campaigns
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Social Media Integration
- Social Sharing
- Third-Party Integrations

### Okendo

- API
- Activity Dashboard
- Campaign Management
- Customer Surveys
- Customisable Branding
- Customisable Reports
- Dashboard
- Email Reminders
- Multi-Channel Campaigns
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reporting & Statistics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Social Media Integration
- Social Sharing
- Third-Party Integrations

## Links

- [View Birdeye Profile](https://www.capterra.co.uk/software/152997/birdeye)
- [View Okendo Profile](https://www.capterra.co.uk/software/176189/okendo)
- [View Original Comparison](https://www.capterra.co.uk/compare/152997/176189/birdeye/vs/okendo)

-----

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