---
description: Side-by-side comparison of Birdeye vs pulseM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Birdeye vs pulseM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Birdeye \<span\>vs\</span\> pulseM](https://www.capterra.co.uk/compare/152997/1017750/birdeye/vs/pulsem)

# Compare Birdeye vs pulseM

Canonical: https://www.capterra.co.uk/compare/152997/1017750/birdeye/vs/pulsem

> Detailed comparison between Birdeye and pulseM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | pulseM |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 702 | 62 |
| **Starting Price** | - | US$99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Birdeye

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

### pulseM

pulseM is a review management platform that boosts the online presence, reputation, and growth of home services businesses through automated customer feedback and engagement.

## Key features

### Birdeye

- API
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Keyword Tracking
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reminders
- Reporting/Analytics
- Review Monitoring
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Template Management
- Website Integration

### pulseM

- API
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Keyword Tracking
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reminders
- Reporting/Analytics
- Review Monitoring
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Template Management
- Website Integration

## Links

- [View Birdeye Profile](https://www.capterra.co.uk/software/152997/birdeye)
- [View pulseM Profile](https://www.capterra.co.uk/software/1017750/pulsem)
- [View Original Comparison](https://www.capterra.co.uk/compare/152997/1017750/birdeye/vs/pulsem)

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