---
description: Side-by-side comparison of XM for Customer Experience vs Experience.com. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: XM for Customer Experience vs Experience.com Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Digital Experience Platforms (DXP)](/directory/32817/digital-experience-platforms-%28dxp%29/software) > [XM for Customer Experience \<span\>vs\</span\> Experience.com](https://www.capterra.co.uk/compare/152924/178112/customer-frontlines/vs/socialsurvey)

# Compare XM for Customer Experience vs Experience.com

Canonical: https://www.capterra.co.uk/compare/152924/178112/customer-frontlines/vs/socialsurvey

> Detailed comparison between XM for Customer Experience and Experience.com. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | XM for Customer Experience | Experience.com |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 255 | 89 |
| **Starting Price** | US$1,500.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### XM for Customer Experience

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale.&#10;&#10;&#10;&#10;&#10;&#10;&#10;&#10;Businesses of all sizes and industries looking to deliver unrivaled customer experience

### Experience.com

We offer a unified platform, AI-driven XMP, and data-driven insights to elevate CX, EX, and Reputation, ensuring guaranteed growth.

## Key features

### XM for Customer Experience

- API
- Access Controls/Permissions
- CRM
- Customer Segmentation
- Customisable Forms
- Customisable Templates
- Dashboard
- Engagement Tracking
- Knowledge Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Predictive Analytics
- Real-Time Reporting
- Reporting/Analytics
- Response Management
- Review Monitoring
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

### Experience.com

- API
- Access Controls/Permissions
- CRM
- Customer Segmentation
- Customisable Forms
- Customisable Templates
- Dashboard
- Engagement Tracking
- Knowledge Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Predictive Analytics
- Real-Time Reporting
- Reporting/Analytics
- Response Management
- Review Monitoring
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View XM for Customer Experience Profile](https://www.capterra.co.uk/software/152924/customer-frontlines)
- [View Experience.com Profile](https://www.capterra.co.uk/software/178112/socialsurvey)
- [View Original Comparison](https://www.capterra.co.uk/compare/152924/178112/customer-frontlines/vs/socialsurvey)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"XM for Customer Experience vs Experience.com Comparison - Capterra UK 2026","description":"Side-by-side comparison of XM for Customer Experience vs Experience.com. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/152924/178112/customer-frontlines/vs/socialsurvey","about":[{"@id":"https://www.capterra.co.uk/software/152924/customer-frontlines#software"},{"@id":"https://www.capterra.co.uk/software/178112/socialsurvey#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/152924/178112/customer-frontlines/vs/socialsurvey#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/152924/178112/customer-frontlines/vs/socialsurvey#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"XM for Customer Experience","description":"Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Qualtrics XM for Customer Experience gives every employee the tools they need to improve every key moment along the customer journey. Empower your organization with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33309a88-07c4-4c29-b48f-8a9145cb7648.png","url":"https://www.capterra.co.uk/software/152924/customer-frontlines","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/152924/customer-frontlines#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":255},"offers":{"price":"1500","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Experience.com","description":"Experience.com is a leader in Experience Management, offering a cutting-edge Experience Management Platform (XMP) that powers businesses through Customer Experience (CX), Employee Experience (EX), and Reputation Management.\n\nOur AI-driven XMP is meticulously crafted for businesses of all sizes, empowering individuals, locations, regions, and brands within a flexible hierarchy. We excel in three key areas:\n\nCustomer Experience: Experience.com specializes in collecting, analyzing, and leveragage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/13fca1a7-7d21-4fbc-b1b7-488028029c30.png","url":"https://www.capterra.co.uk/software/178112/socialsurvey","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/178112/socialsurvey#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":89},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Digital Experience Platforms (DXP)","position":2,"item":"/directory/32817/digital-experience-platforms-%28dxp%29/software","@type":"ListItem"},{"name":"XM for Customer Experience vs Experience.com","position":3,"item":"https://www.capterra.co.uk/compare/152924/178112/customer-frontlines/vs/socialsurvey","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/152924/178112/customer-frontlines/vs/socialsurvey#breadcrumblist"}]}
</script>