Qualtrics Customer Experience vs Zendesk

Best for

Who Uses This Software?

Customer Experience leaders in every industry looking to for a robust, easy-to-use solution to manage the entire customer experience.
From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Pricing

Starting Price

N/A
US$5.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • Yes
  • No

Details

Please contact Qualtrics directly for pricing details
Please look at our pricing on the website for more details
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Assignment Management
  • Case Management
  • Complaint Classification
  • Dashboard
  • Escalation Management
  • Feedback Management
  • Knowledge Management
  • Routing
  • Survey Management
  • Survey/Poll Management
  • Assignment Management
  • Case Management
  • Complaint Classification
  • Dashboard
  • Escalation Management
  • Feedback Management
  • Knowledge Management
  • Routing
  • Survey Management
  • Survey/Poll Management
Ratings

Overall

4.7/5
4.4/5

Ease of Use

4.5/5
4.3/5

Customer Service

4.8/5
4.3/5

Features & Functionality

4.6/5
4.3/5

Value for Money

4.5/5
4.1/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars