---
description: Side-by-side comparison of XM for Customer Experience vs Broadly. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: XM for Customer Experience vs Broadly Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [XM for Customer Experience \<span\>vs\</span\> Broadly](https://www.capterra.co.uk/compare/152924/161326/customer-frontlines/vs/broadly-reviews)

# Compare XM for Customer Experience vs Broadly

Canonical: https://www.capterra.co.uk/compare/152924/161326/customer-frontlines/vs/broadly-reviews

> Detailed comparison between XM for Customer Experience and Broadly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | XM for Customer Experience | Broadly |
| **Overall rating** | 4.6/5 | 4.8/5 |
| **Total Reviews** | 255 | 336 |
| **Starting Price** | US$1,500.00 | US$249.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### XM for Customer Experience

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale.&#10;&#10;&#10;&#10;&#10;&#10;&#10;&#10;Businesses of all sizes and industries looking to deliver unrivaled customer experience

### Broadly

Local businesses. Industries include: Animal Services, Automotive, Business \&amp; Professional Services, Construction, Dental \&amp; Medical, Home Services, Health \&amp; Beauty \&amp; Hospitality.

## Key features

### XM for Customer Experience

- CRM
- Communication Management
- Customer History
- Customisable Branding
- Dashboard
- Email Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Location
- Negative Feedback Management
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Monitoring
- SMS Messaging
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Broadly

- CRM
- Communication Management
- Customer History
- Customisable Branding
- Dashboard
- Email Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Location
- Negative Feedback Management
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Monitoring
- SMS Messaging
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View XM for Customer Experience Profile](https://www.capterra.co.uk/software/152924/customer-frontlines)
- [View Broadly Profile](https://www.capterra.co.uk/software/161326/broadly-reviews)
- [View Original Comparison](https://www.capterra.co.uk/compare/152924/161326/customer-frontlines/vs/broadly-reviews)

-----

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