---
description: Side-by-side comparison of XM for Customer Experience vs Jotform. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: XM for Customer Experience vs Jotform Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/34255/customer-retention/software) > [XM for Customer Experience \<span\>vs\</span\> Jotform](https://www.capterra.co.uk/compare/152924/158456/customer-frontlines/vs/jotform-4-0)

# Compare XM for Customer Experience vs Jotform

Canonical: https://www.capterra.co.uk/compare/152924/158456/customer-frontlines/vs/jotform-4-0

> Detailed comparison between XM for Customer Experience and Jotform. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | XM for Customer Experience | Jotform |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 255 | 2794 |
| **Starting Price** | US$1,500.00 | US$39.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### XM for Customer Experience

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale.&#10;&#10;&#10;&#10;&#10;&#10;&#10;&#10;Businesses of all sizes and industries looking to deliver unrivaled customer experience

### Jotform

Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.

## Key features

### XM for Customer Experience

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Performance Management
- Pulse Surveys
- Real-Time Data
- Reminders
- Segmentation
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Jotform

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Performance Management
- Pulse Surveys
- Real-Time Data
- Reminders
- Segmentation
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View XM for Customer Experience Profile](https://www.capterra.co.uk/software/152924/customer-frontlines)
- [View Jotform Profile](https://www.capterra.co.uk/software/158456/jotform-4-0)
- [View Original Comparison](https://www.capterra.co.uk/compare/152924/158456/customer-frontlines/vs/jotform-4-0)

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