---
description: Side-by-side comparison of XM for Customer Experience vs Zoho CRM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: XM for Customer Experience vs Zoho CRM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Survey Software](/directory/30092/survey/software) > [XM for Customer Experience \<span\>vs\</span\> Zoho CRM](https://www.capterra.co.uk/compare/152924/155928/customer-frontlines/vs/zoho-crm)

# Compare XM for Customer Experience vs Zoho CRM

Canonical: https://www.capterra.co.uk/compare/152924/155928/customer-frontlines/vs/zoho-crm

> Detailed comparison between XM for Customer Experience and Zoho CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | XM for Customer Experience | Zoho CRM |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 255 | 6964 |
| **Starting Price** | US$1,500.00 | £10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### XM for Customer Experience

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale.&#10;&#10;&#10;&#10;&#10;&#10;&#10;&#10;Businesses of all sizes and industries looking to deliver unrivaled customer experience

### Zoho CRM

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

## Key features

### XM for Customer Experience

- AI/Machine Learning
- API
- Activity Tracking
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Referral Tracking
- Reminders
- Segmentation
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Zoho CRM

- AI/Machine Learning
- API
- Activity Tracking
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Referral Tracking
- Reminders
- Segmentation
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View XM for Customer Experience Profile](https://www.capterra.co.uk/software/152924/customer-frontlines)
- [View Zoho CRM Profile](https://www.capterra.co.uk/software/155928/zoho-crm)
- [View Original Comparison](https://www.capterra.co.uk/compare/152924/155928/customer-frontlines/vs/zoho-crm)

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