---
description: Side-by-side comparison of XM for Customer Experience vs Responso. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: XM for Customer Experience vs Responso Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Digital Experience Platforms (DXP)](/directory/32817/digital-experience-platforms-%28dxp%29/software) > [XM for Customer Experience \<span\>vs\</span\> Responso](https://www.capterra.co.uk/compare/152924/1032345/customer-frontlines/vs/responso)

# Compare XM for Customer Experience vs Responso

Canonical: https://www.capterra.co.uk/compare/152924/1032345/customer-frontlines/vs/responso

> Detailed comparison between XM for Customer Experience and Responso. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | XM for Customer Experience | Responso |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 255 | 2 |
| **Starting Price** | US$1,500.00 | US$9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### XM for Customer Experience

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale.&#10;&#10;&#10;&#10;&#10;&#10;&#10;&#10;Businesses of all sizes and industries looking to deliver unrivaled customer experience

### Responso

Responso is software designed for e-commerce sellers who sell products in online stores and on popular marketplaces: Amazon, eBay, Shopee, Etsy, Facebook, Instagram \&amp; many others.

## Key features

### XM for Customer Experience

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Communication Management
- Customer Database
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Templates
- Email Management
- Feedback Management
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Tagging

### Responso

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Communication Management
- Customer Database
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Templates
- Email Management
- Feedback Management
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Tagging

## Links

- [View XM for Customer Experience Profile](https://www.capterra.co.uk/software/152924/customer-frontlines)
- [View Responso Profile](https://www.capterra.co.uk/software/1032345/responso)
- [View Original Comparison](https://www.capterra.co.uk/compare/152924/1032345/customer-frontlines/vs/responso)

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