---
description: Side-by-side comparison of ServiceNow IT Service Management vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow IT Service Management vs Zendesk Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [ServiceNow IT Service Management \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.uk/compare/152874/164283/servicenow-knowledge-management/vs/zendesk)

# Compare ServiceNow IT Service Management vs Zendesk Suite

Canonical: https://www.capterra.co.uk/compare/152874/164283/servicenow-knowledge-management/vs/zendesk

> Detailed comparison between ServiceNow IT Service Management and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow IT Service Management | Zendesk Suite |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 41 | 4072 |
| **Starting Price** | - | £45.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### ServiceNow IT Service Management

- Asset Tracking
- Catalog Management
- Change Management
- Collaboration Tools
- Content Management
- Dashboard
- Decision Support Systems
- Help Desk Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Ticket Management

### Zendesk Suite

- Asset Tracking
- Catalog Management
- Change Management
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Decision Support Systems
- Help Desk Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Problem Management
- Self Service Portal
- Ticket Management
- Transfers/Routing

## Links

- [View ServiceNow IT Service Management Profile](https://www.capterra.co.uk/software/152874/servicenow-knowledge-management)
- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/152874/164283/servicenow-knowledge-management/vs/zendesk)

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