---
description: Side-by-side comparison of HubSpot CRM vs ServiceNow Customer Service Management. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: HubSpot CRM vs ServiceNow Customer Service Management Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [HubSpot CRM \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.capterra.co.uk/compare/152373/192052/hubspot-crm/vs/servicenow-customer-service-management)

# Compare HubSpot CRM vs ServiceNow Customer Service Management

Canonical: https://www.capterra.co.uk/compare/152373/192052/hubspot-crm/vs/servicenow-customer-service-management

> Detailed comparison between HubSpot CRM and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HubSpot CRM | ServiceNow Customer Service Management |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 4451 | 151 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | No | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### HubSpot CRM

The HubSpot CRM is built for growing teams to attract, engage and delight customers.

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

## Key features

### HubSpot CRM

- API
- Access Controls/Permissions
- CRM
- Campaign Management
- Collaboration Tools
- Communication Management
- Contact Database
- Customer Database
- Email Management
- Live Chat
- Monitoring
- Performance Metrics
- Predictive Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Task Management
- Workflow Management

### ServiceNow Customer Service Management

- API
- Access Controls/Permissions
- CRM
- Campaign Management
- Collaboration Tools
- Communication Management
- Contact Database
- Customer Database
- Email Management
- Live Chat
- Monitoring
- Performance Metrics
- Predictive Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Task Management
- Workflow Management

## Links

- [View HubSpot CRM Profile](https://www.capterra.co.uk/software/152373/hubspot-crm)
- [View ServiceNow Customer Service Management Profile](https://www.capterra.co.uk/software/192052/servicenow-customer-service-management)
- [View Original Comparison](https://www.capterra.co.uk/compare/152373/192052/hubspot-crm/vs/servicenow-customer-service-management)

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