---
description: Side-by-side comparison of CTM vs Listener. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CTM vs Listener Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [CTM \<span\>vs\</span\> Listener](https://www.capterra.co.uk/compare/152004/1051190/call-tracking-software/vs/listener)

# Compare CTM vs Listener

Canonical: https://www.capterra.co.uk/compare/152004/1051190/call-tracking-software/vs/listener

> Detailed comparison between CTM and Listener. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CTM | Listener |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 150 | 0 |
| **Starting Price** | US$79.00 | US$0.25 |
| **Free Trial** | No | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation | - |

## Best for

### CTM

CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations.

### Listener

Listener is useful Media and entertainment, education, legal, healthcare, finance and banking, insurance and retail, to transcribe, caption, or just be part of a conversational AI.

## Key features

### CTM

- API
- Automated Routing
- Automatic Call Distribution
- Automatic Transcription
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- FCC Compliance
- IVR
- Interaction Tracking
- Live Chat
- Natural Language Processing
- Quality Assurance
- Speech-to-Text Analysis
- Voice Mail

### Listener

- API
- Automated Routing
- Automatic Call Distribution
- Automatic Transcription
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Chat/Messaging
- Chatbot
- IVR
- Interaction Tracking
- Live Chat
- Natural Language Processing
- Quality Assurance
- Speech-to-Text Analysis
- Voice Mail

## Links

- [View CTM Profile](https://www.capterra.co.uk/software/152004/call-tracking-software)
- [View Listener Profile](https://www.capterra.co.uk/software/1051190/listener)
- [View Original Comparison](https://www.capterra.co.uk/compare/152004/1051190/call-tracking-software/vs/listener)

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