---
description: Side-by-side comparison of eGain Superchat vs Text Request. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eGain Superchat vs Text Request Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [eGain Superchat \<span\>vs\</span\> Text Request](https://www.capterra.co.uk/compare/151576/167015/egain-superchat/vs/text-request)

# Compare eGain Superchat vs Text Request

Canonical: https://www.capterra.co.uk/compare/151576/167015/egain-superchat/vs/text-request

> Detailed comparison between eGain Superchat and Text Request. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | eGain Superchat | Text Request |
| **Overall rating** | 5.0/5 | 4.6/5 |
| **Total Reviews** | 1 | 1193 |
| **Starting Price** | - | US$59.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### eGain Superchat

Banking, financial services, telecom, media, retail, manufacturing, government, health care, utilities, BPO, and others.

### Text Request

Businesses that need a better way to connect with customers and employees.

## Key features

### eGain Superchat

- API
- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- File Sharing
- Mobile Access
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Text Request

- API
- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Templates
- File Sharing
- Mobile Access
- Monitoring
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History

## Links

- [View eGain Superchat Profile](https://www.capterra.co.uk/software/151576/egain-superchat)
- [View Text Request Profile](https://www.capterra.co.uk/software/167015/text-request)
- [View Original Comparison](https://www.capterra.co.uk/compare/151576/167015/egain-superchat/vs/text-request)

-----

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