---
description: Side-by-side comparison of Helpshift vs Zoho Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Helpshift vs Zoho Desk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Helpshift \<span\>vs\</span\> Zoho Desk](https://www.capterra.co.uk/compare/150923/169505/helpshift/vs/zoho-desk)

# Compare Helpshift vs Zoho Desk

Canonical: https://www.capterra.co.uk/compare/150923/169505/helpshift/vs/zoho-desk

> Detailed comparison between Helpshift and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Helpshift | Zoho Desk |
| **Overall rating** | 3.9/5 | 4.5/5 |
| **Total Reviews** | 29 | 2211 |
| **Starting Price** | - | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Helpshift

Designed for businesses of all sizes, Helpshift is a comprehensive customer service solution that enhances support with AI-powered automation, Smart Intent recognition, Language AI, and more.

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### Helpshift

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Zoho Desk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Helpshift Profile](https://www.capterra.co.uk/software/150923/helpshift)
- [View Zoho Desk Profile](https://www.capterra.co.uk/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/150923/169505/helpshift/vs/zoho-desk)

-----

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