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Helpshift vs Zendesk Suite

Not provided by vendor
£45.00/month

Overall

3.9 (29)
Designed for businesses of all sizes, Helpshift is a comprehensive customer service solution that enhances support with AI-powered automation, Smart Intent recognition, Language AI, and more.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Automated Routing
  • Customisable Branding
  • Email Templates
  • Help Desk Management
  • Knowledge Base Management
  • Offline Form
  • Real-Time Data
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Ticket Management
10/10
  • Automated Routing
  • Customisable Branding
  • Email Templates
  • Help Desk Management
  • Knowledge Base Management
  • Offline Form
  • Real-Time Data
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat