18 years helping British businesses
choose better software
Helpshift vs Zendesk Suite
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Learn more
Not provided by vendor
£45.00/month
Overall
3.9
(29)
Overall
4.4
(4,036)
Designed for businesses of all sizes, Helpshift is a comprehensive customer service solution that enhances support with AI-powered automation, Smart Intent recognition, Language AI, and more.
Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.
- API
- Activity Tracking
- Customer Service Analytics
- Customisable Templates
- Help Desk Management
- Live Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- API
- Activity Tracking
- Customer Service Analytics
- Customisable Templates
- Help Desk Management
- Live Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
