---
description: Side-by-side comparison of Sendbird vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sendbird vs Zendesk Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [App Development Software](/directory/30082/application-development/software) > [Sendbird \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.uk/compare/150851/164283/sendbird/vs/zendesk)

# Compare Sendbird vs Zendesk Suite

Canonical: https://www.capterra.co.uk/compare/150851/164283/sendbird/vs/zendesk

> Detailed comparison between Sendbird and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Sendbird | Zendesk Suite |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 31 | 4079 |
| **Starting Price** | - | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Sendbird

Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s \#1 communication API

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Sendbird

- API
- Activity Dashboard
- Automated Routing
- CRM
- Canned Responses
- Chat/Messaging
- Customer Support
- Customisable Branding
- Email Management
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing

### Zendesk Suite

- API
- Activity Dashboard
- Automated Routing
- CRM
- Canned Responses
- Chat/Messaging
- Customer Support
- Customisable Branding
- Email Management
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Sendbird Profile](https://www.capterra.co.uk/software/150851/sendbird)
- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/150851/164283/sendbird/vs/zendesk)

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