---
description: Side-by-side comparison of Sendbird vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sendbird vs Zendesk Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [App Development Software](/directory/30082/application-development/software) > [Sendbird \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.uk/compare/150851/164283/sendbird/vs/zendesk)

# Compare Sendbird vs Zendesk Suite

Canonical: https://www.capterra.co.uk/compare/150851/164283/sendbird/vs/zendesk

> Detailed comparison between Sendbird and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Sendbird | Zendesk Suite |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 31 | 4094 |
| **Starting Price** | - | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Sendbird

Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s \#1 communication API

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Sendbird

- API
- Activity Dashboard
- Automated Routing
- CRM
- Canned Responses
- Chat/Messaging
- Customer Support
- Customisable Branding
- Email Management
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing

### Zendesk Suite

- API
- Activity Dashboard
- Automated Routing
- CRM
- Canned Responses
- Chat/Messaging
- Customer Support
- Customisable Branding
- Email Management
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Sendbird Profile](https://www.capterra.co.uk/software/150851/sendbird)
- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/150851/164283/sendbird/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Sendbird vs Zendesk Suite Comparison - Capterra UK 2026","description":"Side-by-side comparison of Sendbird vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/150851/164283/sendbird/vs/zendesk","about":[{"@id":"https://www.capterra.co.uk/software/150851/sendbird#software"},{"@id":"https://www.capterra.co.uk/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/150851/164283/sendbird/vs/zendesk#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/150851/164283/sendbird/vs/zendesk#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.capterra.co.uk/#website"}},{"name":"Sendbird","description":"Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences.\n\n\nTrusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Founded in 2013, Sendbird is backed by ICONIQ, SoftBank, Tiger Global and Y Combinator.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ecef1646-4f09-468d-aa7f-73e7cbab4e21.png","url":"https://www.capterra.co.uk/software/150851/sendbird","@id":"https://www.capterra.co.uk/software/150851/sendbird#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":31,"ratingValue":4.2},"operatingSystem":"Cloud"},{"name":"Zendesk Suite","description":"Zendesk Sell is sales CRM software that helps you close more deals. This sales platform tracks all your customer interactions in one unified interface. It's quick to implement and easy to use: 70% of companies are able to get Sell up and running in 7 days or less. Your teams will be able to focus on selling not admin work and can spend less time on data entry. 80% of customers agree that Zendesk has made their teams more efficient.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.co.uk/software/164283/zendesk","@id":"https://www.capterra.co.uk/software/164283/zendesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4094,"ratingValue":4.4},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.uk/compare/150851/164283/sendbird/vs/zendesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"App Development Software","position":2,"item":"/directory/30082/application-development/software","@type":"ListItem"},{"name":"Sendbird vs Zendesk Suite","position":3,"item":"https://www.capterra.co.uk/compare/150851/164283/sendbird/vs/zendesk","@type":"ListItem"}]}]}
</script>