---
description: Side-by-side comparison of HelpdeskEddy vs Supportbench. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: HelpdeskEddy vs Supportbench Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [HelpdeskEddy \<span\>vs\</span\> Supportbench](https://www.capterra.co.uk/compare/150507/155934/helpdeskeddy/vs/supportbench)

# Compare HelpdeskEddy vs Supportbench

Canonical: https://www.capterra.co.uk/compare/150507/155934/helpdeskeddy/vs/supportbench

> Detailed comparison between HelpdeskEddy and Supportbench. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HelpdeskEddy | Supportbench |
| **Overall rating** | 5.0/5 | 4.9/5 |
| **Total Reviews** | 2 | 116 |
| **Starting Price** | £10.00 | US$32.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### HelpdeskEddy

The ideal solution for businesses of all sizes. Top level flexibility and bespoke configuration for every customer.

### Supportbench

For teams seeking lower support costs, faster resolutions, and empowered agents using embedded AI, without complexity or extra fees.

## Key features

### HelpdeskEddy

- API
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Document Storage
- Email Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Personalisation
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Templates
- Ticket Management

### Supportbench

- API
- Alerts/Escalation
- Automated Routing
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Document Storage
- Email Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Personalisation
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Templates
- Ticket Management

## Links

- [View HelpdeskEddy Profile](https://www.capterra.co.uk/software/150507/helpdeskeddy)
- [View Supportbench Profile](https://www.capterra.co.uk/software/155934/supportbench)
- [View Original Comparison](https://www.capterra.co.uk/compare/150507/155934/helpdeskeddy/vs/supportbench)

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