---
description: Side-by-side comparison of Drift vs Smith.ai. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Drift vs Smith.ai Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [AI Sales Assistant Software](/directory/34135/ai-sales-assistant/software) > [Drift \<span\>vs\</span\> Smith.ai](https://www.capterra.co.uk/compare/150371/181278/drift/vs/smith-ai-live-website-chat)

# Compare Drift vs Smith.ai

Canonical: https://www.capterra.co.uk/compare/150371/181278/drift/vs/smith-ai-live-website-chat

> Detailed comparison between Drift and Smith.ai. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Drift | Smith.ai |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 200 | 29 |
| **Starting Price** | - | US$95.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Drift

Businesses that want to translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, and a modernized B2B website experience.

### Smith.ai

Smith.ai is most useful for growing businesses who need help answering calls. 24/7 AI Receptionist and professional human agents capture, screen, \&amp; book leads to convert new clients\!

## Key features

### Drift

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Query Suggestions
- Real-Time Data
- Source Tracking
- Speech Recognition
- Support Ticket Management
- Transfers/Routing

### Smith.ai

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Query Suggestions
- Real-Time Data
- Source Tracking
- Speech Recognition
- Support Ticket Management
- Transfers/Routing

## Links

- [View Drift Profile](https://www.capterra.co.uk/software/150371/drift)
- [View Smith.ai Profile](https://www.capterra.co.uk/software/181278/smith-ai-live-website-chat)
- [View Original Comparison](https://www.capterra.co.uk/compare/150371/181278/drift/vs/smith-ai-live-website-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Drift vs Smith.ai Comparison - Capterra UK 2026","description":"Side-by-side comparison of Drift vs Smith.ai. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/150371/181278/drift/vs/smith-ai-live-website-chat","about":[{"@id":"https://www.capterra.co.uk/software/150371/drift#software"},{"@id":"https://www.capterra.co.uk/software/181278/smith-ai-live-website-chat#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/150371/181278/drift/vs/smith-ai-live-website-chat#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/150371/181278/drift/vs/smith-ai-live-website-chat#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"publisher":{"@id":"https://www.capterra.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"Drift","description":"Drift is a human-centric, AI-powered buyer engagement platform.\n\nA platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey.\nA platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience.\n\nDrift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7aa71c1f-3b49-4c75-9300-90dd055e82b6.png","url":"https://www.capterra.co.uk/software/150371/drift","@id":"https://www.capterra.co.uk/software/150371/drift#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":200},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Smith.ai","description":"Smith.ai is a sophisticated AI-powered call handling platform that blends advanced voice AI with professional live agents to ensure no call goes unanswered. Designed for growing businesses, Smith.ai delivers 24/7 high-quality call answering, intake, and lead capture through its AI Receptionist and Virtual Receptionist services. With natural, conversational AI, seamless human handoff, and deep CRM integrations, Smith.ai customizes every client experience to drive growth and improve satisfaction. Backed by 500+ trained human receptionists and a world-class success team, Smith.ai has handled over 10 million calls with 99.95% uptime.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d934d9ca-ccf9-41b3-9388-c5c802a11504.jpeg","url":"https://www.capterra.co.uk/software/181278/smith-ai-live-website-chat","@id":"https://www.capterra.co.uk/software/181278/smith-ai-live-website-chat#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":29},"offers":{"price":"95","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.capterra.co.uk/compare/150371/181278/drift/vs/smith-ai-live-website-chat#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI Sales Assistant Software","position":2,"item":"/directory/34135/ai-sales-assistant/software","@type":"ListItem"},{"name":"Drift vs Smith.ai","position":3,"item":"https://www.capterra.co.uk/compare/150371/181278/drift/vs/smith-ai-live-website-chat","@type":"ListItem"}]}]}
</script>