---
description: Side-by-side comparison of CallTools vs Connex One. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CallTools vs Connex One Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [CallTools \<span\>vs\</span\> Connex One](https://www.capterra.co.uk/compare/149510/179275/call-center-software/vs/connex-one)

# Compare CallTools vs Connex One

Canonical: https://www.capterra.co.uk/compare/149510/179275/call-center-software/vs/connex-one

> Detailed comparison between CallTools and Connex One. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CallTools | Connex One |
| **Overall rating** | 4.8/5 | 3.0/5 |
| **Total Reviews** | 155 | 3 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### CallTools

We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads \&amp; Prospects. Call us\!

### Connex One

Connex One is a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding.

## Key features

### CallTools

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Call Centre Management
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Dashboard
- FCC Compliance
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Reminders
- Reporting/Analytics

### Connex One

- Alerts/Escalation
- Call Centre Management
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics

## Links

- [View CallTools Profile](https://www.capterra.co.uk/software/149510/call-center-software)
- [View Connex One Profile](https://www.capterra.co.uk/software/179275/connex-one)
- [View Original Comparison](https://www.capterra.co.uk/compare/149510/179275/call-center-software/vs/connex-one)

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