---
description: Side-by-side comparison of Sunrise ITSM vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sunrise ITSM vs Zendesk Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Sunrise ITSM \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.uk/compare/148707/164283/it-service-management/vs/zendesk)

# Compare Sunrise ITSM vs Zendesk Suite

Canonical: https://www.capterra.co.uk/compare/148707/164283/it-service-management/vs/zendesk

> Detailed comparison between Sunrise ITSM and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Sunrise ITSM | Zendesk Suite |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 10 | 4079 |
| **Starting Price** | £40.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Sunrise ITSM

We work with businesses across all industries, from the NHS, councils, education and finance firms, just to name a few, who are looking to streamline their service desk delivery.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Sunrise ITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- CRM
- Capacity Management
- Contract/License Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Zendesk Suite

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- CRM
- Capacity Management
- Contract/License Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Sunrise ITSM Profile](https://www.capterra.co.uk/software/148707/it-service-management)
- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/148707/164283/it-service-management/vs/zendesk)

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