---
description: Side-by-side comparison of Phone.com vs CafeX Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Phone.com vs CafeX Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Phone.com \<span\>vs\</span\> CafeX Suite](https://www.capterra.co.uk/compare/147610/167318/phone-com/vs/live-assist-by-cafex)

# Compare Phone.com vs CafeX Suite

Canonical: https://www.capterra.co.uk/compare/147610/167318/phone-com/vs/live-assist-by-cafex

> Detailed comparison between Phone.com and CafeX Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Phone.com | CafeX Suite |
| **Overall rating** | 3.6/5 | 5.0/5 |
| **Total Reviews** | 71 | 2 |
| **Starting Price** | US$18.00 | US$49.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Phone.com

Phone.com serves small and midsize businesses and independent professionals who need flexible, professional communications without contracts or complexity.

### CafeX Suite

Multiple industries including financial services, retail, and manufacturing and hospitality.  Targeted roles include leaders in CRM and Customer Care, VP of Customer Support, IT VPs and CIOs.

## Key features

### Phone.com

- API
- Call Recording
- Conferencing
- Custom Greetings/Messages
- Host Controls
- Meeting Management
- Presentation Streaming
- Real-Time Chat
- Recording
- Screen Sharing
- Video Chat
- Video Conferencing
- Virtual Call Centre
- Virtual Voicemail

### CafeX Suite

- API
- Call Recording
- Conferencing
- Customer Database
- Lead Management
- Live Chat
- Meeting Management
- Q\&A Management
- Screen Sharing
- Transfers/Routing
- Video Conferencing
- Video Support

## Links

- [View Phone.com Profile](https://www.capterra.co.uk/software/147610/phone-com)
- [View CafeX Suite Profile](https://www.capterra.co.uk/software/167318/live-assist-by-cafex)
- [View Original Comparison](https://www.capterra.co.uk/compare/147610/167318/phone-com/vs/live-assist-by-cafex)

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