---
description: Side-by-side comparison of USU IT Service Management vs ServiceNow. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: USU IT Service Management vs ServiceNow Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [USU IT Service Management \<span\>vs\</span\> ServiceNow](https://www.capterra.co.uk/compare/147064/152871/usu-valuemation-itsdm/vs/servicenow)

# Compare USU IT Service Management vs ServiceNow

Canonical: https://www.capterra.co.uk/compare/147064/152871/usu-valuemation-itsdm/vs/servicenow

> Detailed comparison between USU IT Service Management and ServiceNow. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | USU IT Service Management | ServiceNow |
| **Overall rating** | - | 4.5/5 |
| **Total Reviews** | 0 | 344 |
| **Starting Price** | €30,000.00 | US$100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### USU IT Service Management

We serve large to medium-sized enterprises independent from industry sectors and IT service providers.

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## Key features

### USU IT Service Management

- API
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- License Management
- Monitoring
- Project Management
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### ServiceNow

- API
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- License Management
- Monitoring
- Project Management
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View USU IT Service Management Profile](https://www.capterra.co.uk/software/147064/usu-valuemation-itsdm)
- [View ServiceNow Profile](https://www.capterra.co.uk/software/152871/servicenow)
- [View Original Comparison](https://www.capterra.co.uk/compare/147064/152871/usu-valuemation-itsdm/vs/servicenow)

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