---
description: Side-by-side comparison of Shelf vs FreeScout. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Shelf vs FreeScout Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Shelf \<span\>vs\</span\> FreeScout](https://www.capterra.co.uk/compare/146524/208727/shelf/vs/freescout)

# Compare Shelf vs FreeScout

Canonical: https://www.capterra.co.uk/compare/146524/208727/shelf/vs/freescout

> Detailed comparison between Shelf and FreeScout. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Shelf | FreeScout |
| **Overall rating** | 4.8/5 | 4.2/5 |
| **Total Reviews** | 106 | 13 |
| **Starting Price** | US$10.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Shelf

Enterprise AI users, knowledge management professionals, contact centers, and companies utilizing GenAI solutions.

### FreeScout

FreeScout is the perfect help desk and shared mailbox for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

## Key features

### Shelf

- API
- Activity Tracking
- Archiving & Retention
- Content Management
- Content Publishing Options
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Capture
- Engagement Tracking
- File Conversion
- Knowledge Management
- Live Chat
- Natural Language Processing
- Reporting/Analytics
- Self Service Portal
- Surveys & Feedback
- Video Support
- Website Integration
- Wiki

### FreeScout

- Customisable Branding
- Knowledge Management
- Reporting/Analytics
- Self Service Portal

## Links

- [View Shelf Profile](https://www.capterra.co.uk/software/146524/shelf)
- [View FreeScout Profile](https://www.capterra.co.uk/software/208727/freescout)
- [View Original Comparison](https://www.capterra.co.uk/compare/146524/208727/shelf/vs/freescout)

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