HelpCrunch vs Traitly

Best for

Who Uses This Software?

HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!
Traitly works best for B2B SaaS companies with support, success, or client services functions, where product and process knowledge lives across multiple platforms.
Pricing

Starting Price

US$15.00/month
US$22.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • No
  • No

Details

Charging per team member. Feel free to chat with us for a custom plan.
1-10 users: $22 p/u, p/m 10-100: $20 p/u, p/m 100+: $18 p/u, p/m
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Appointment Management
  • Canned Responses
  • Cataloguing/Categorisation
  • Collaboration
  • Content Management
  • Customisable Branding
  • Decision Tree
  • Full Text Search
  • Knowledge Base Management
  • Alerts / Escalation
  • Appointment Management
  • Canned Responses
  • Cataloguing/Categorisation
  • Collaboration
  • Content Management
  • Customisable Branding
  • Decision Tree
  • Full Text Search
  • Knowledge Base Management
Ratings

Overall

4.8/5

Ease of Use

4.7/5

Customer Service

4.8/5

Features & Functionality

4.6/5

Value for Money

4.8/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Documentation
  • In Person
  • Live Online