15 years helping British businesses
choose better software
HelpCrunch vs Serviceware Knowledge
Starting Price
US$15.00/month
Not provided by vendor
Ratings
Best for
HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!
Many industries can benefit from Serviceware Knowledge, but the software is designed with customer service and support organizations in mind, for a better, faster access for all agents and employees.
Features
- Access Controls/Permissions
- Content Management
- Decision Support Systems
- Full Text Search
- Knowledge Base Management
- Live Chat
- Multi-Language
- Tagging
- Third-Party Integrations
- Virtual Assistant
- Access Controls/Permissions
- Content Management
- Decision Support Systems
- Full Text Search
- Knowledge Base Management
- Live Chat
- Multi-Language
- Tagging
- Third-Party Integrations
- Virtual Assistant
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- Live Online
- Documentation
- Videos
- Live Online
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat