---
description: Side-by-side comparison of Xurrent vs ManageEngine ServiceDesk Plus. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Xurrent vs ManageEngine ServiceDesk Plus Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Xurrent \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.co.uk/compare/146207/179501/itrp/vs/manageengine-service-desk-plus)

# Compare Xurrent vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.co.uk/compare/146207/179501/itrp/vs/manageengine-service-desk-plus

> Detailed comparison between Xurrent and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Xurrent | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 27 | 227 |
| **Starting Price** | US$5.00 | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Xurrent

IT leaders, service providers, and enterprises seeking modern ITSM and service management solutions.  Businesses looking for AI-powered automation, streamlined workflows, and improved efficiency.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### Xurrent

- API
- Activity Tracking
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- Issue Scheduling
- Monitoring
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Chat
- Service History
- Support Ticket Management
- Surveys & Feedback

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- Issue Scheduling
- Monitoring
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Chat
- Service History
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Xurrent Profile](https://www.capterra.co.uk/software/146207/itrp)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.co.uk/compare/146207/179501/itrp/vs/manageengine-service-desk-plus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Xurrent vs ManageEngine ServiceDesk Plus Comparison - Capterra UK 2026","description":"Side-by-side comparison of Xurrent vs ManageEngine ServiceDesk Plus. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/146207/179501/itrp/vs/manageengine-service-desk-plus","about":[{"@id":"https://www.capterra.co.uk/software/146207/itrp#software"},{"@id":"https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/146207/179501/itrp/vs/manageengine-service-desk-plus#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/146207/179501/itrp/vs/manageengine-service-desk-plus#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Xurrent","description":"Xurrent is the modern service management platform that moves work forward. It unifies ITSM, ESM, and ITOM on one secure, multi-tenant SaaS with Sera AI embedded by default and a native virtual agent included. Teams launch in about five weeks, standardize processes, and cut time to resolution with intelligence in the flow of work.\n\nOut of the box you get ITIL-aligned workflows with low-code tailoring, AI ticket classification and routing, instant summaries, one-click knowledge, and no-code automation across people, apps, and infrastructure. A self-service portal and virtual agent handle 24x7 requests, escalating with full context when human help is needed. Real-time dashboards track MTTR, CSAT, and service health so leaders can see impact quickly.\n\nXurrent is built for enterprise needs from day one. Security includes SOC 2, ISO controls, RBAC, audit trails, and BYOK options. Sera AI runs on governed infrastructure, so data stays in your tenant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0de689bd-d710-44f9-bd9e-5a8014d66c87.png","url":"https://www.capterra.co.uk/software/146207/itrp","@id":"https://www.capterra.co.uk/software/146207/itrp#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":27},"offers":{"price":"5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"ManageEngine ServiceDesk Plus","description":"ServiceDesk Plus is an ITSM platform that helps IT teams at SMBs and enterprises deliver IT services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/15143c8b-e69e-4ac6-b1ef-0da992ab4765.png","url":"https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus","@id":"https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":227},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.uk/compare/146207/179501/itrp/vs/manageengine-service-desk-plus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Xurrent vs ManageEngine ServiceDesk Plus","position":3,"item":"https://www.capterra.co.uk/compare/146207/179501/itrp/vs/manageengine-service-desk-plus","@type":"ListItem"}]}]}
</script>