---
description: Side-by-side comparison of Akita vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Akita vs Zendesk Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Business Intelligence Platform](/directory/23/business-intelligence/software) > [Akita \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.uk/compare/146056/164283/akita/vs/zendesk)

# Compare Akita vs Zendesk Suite

Canonical: https://www.capterra.co.uk/compare/146056/164283/akita/vs/zendesk

> Detailed comparison between Akita and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Akita | Zendesk Suite |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 8 | 4072 |
| **Starting Price** | US$160.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Akita

Designed for SMBs and enterprises, it is a SaaS solution that helps manage customer segmentation, automate playbooks, create customizable health scores, identify cross-selling opportunities, and more.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Akita

- API
- Account Alerts
- Account Management
- Activity Tracking
- CRM
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Dashboard
- Email Management
- Live Chat
- Performance Metrics
- Predictive Analytics
- Prioritisation
- Reporting/Analytics
- Search/Filter
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Zendesk Suite

- API
- Account Alerts
- Account Management
- Activity Tracking
- CRM
- Communication Management
- Configurable Workflow
- Customer Database
- Customer Engagement
- Dashboard
- Email Management
- Live Chat
- Performance Metrics
- Predictive Analytics
- Prioritisation
- Reporting/Analytics
- Search/Filter
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Akita Profile](https://www.capterra.co.uk/software/146056/akita)
- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/146056/164283/akita/vs/zendesk)

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