---
description: Side-by-side comparison of Kapture CX vs Wati. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Kapture CX vs Wati Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Kapture CX \<span\>vs\</span\> Wati](https://www.capterra.co.uk/compare/144560/204314/Kapture/vs/wati)

# Compare Kapture CX vs Wati

Canonical: https://www.capterra.co.uk/compare/144560/204314/Kapture/vs/wati

> Detailed comparison between Kapture CX and Wati. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Kapture CX | Wati |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 40 | 202 |
| **Starting Price** | US$39.00 | US$59.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Kapture CX

With expertise in 5 key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

### Wati

End-to-end WhatsApp API solution for mid-market \&amp; enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.

## Key features

### Kapture CX

- AI/Machine Learning
- API
- Activity Dashboard
- CRM
- Chat/Messaging
- Chatbot
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customisable Templates
- Dashboard
- Interaction Tracking
- Live Chat
- Natural Language Processing
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management

### Wati

- AI/Machine Learning
- API
- Activity Dashboard
- CRM
- Chat/Messaging
- Chatbot
- Customer Database
- Customer Experience Management
- Dashboard
- Interaction Tracking
- Lead Management
- Live Chat
- Natural Language Processing
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management

## Links

- [View Kapture CX Profile](https://www.capterra.co.uk/software/144560/Kapture)
- [View Wati Profile](https://www.capterra.co.uk/software/204314/wati)
- [View Original Comparison](https://www.capterra.co.uk/compare/144560/204314/Kapture/vs/wati)

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