---
description: Side-by-side comparison of SupportHero vs Connecteam. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SupportHero vs Connecteam Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [SupportHero \<span\>vs\</span\> Connecteam](https://www.capterra.co.uk/compare/144138/153140/supporthero/vs/connecteam)

# Compare SupportHero vs Connecteam

Canonical: https://www.capterra.co.uk/compare/144138/153140/supporthero/vs/connecteam

> Detailed comparison between SupportHero and Connecteam. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SupportHero | Connecteam |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 31 | 5213 |
| **Starting Price** | US$49.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SupportHero

We serve online businesses who are tired of getting to answer the same question over and over. Just show your knowledge base where your customers need it the most...

### Connecteam

Connecteam is designed to meet the needs of those in non-desk industries, like construction, healthcare, and retail. The app is ideal for businesses who want to improve \&amp; simplify team management.

## Key features

### SupportHero

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Catalog Management
- Content Management
- Customisable Branding
- Data Import/Export
- Document Management
- Full Text Search
- Knowledge Base Management
- Multi-Language
- Reporting & Statistics
- Self Service Portal
- Single Sign On
- Surveys & Feedback
- Tagging
- Text Editing

### Connecteam

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Catalog Management
- Content Management
- Customisable Branding
- Data Import/Export
- Directory Listing Management
- Document Management
- Full Text Search
- Knowledge Base Management
- Labor Cost Reporting
- Multi-Language
- Reporting & Statistics
- Self Service Portal
- Single Sign On
- Surveys & Feedback
- Tagging
- Text Editing

## Links

- [View SupportHero Profile](https://www.capterra.co.uk/software/144138/supporthero)
- [View Connecteam Profile](https://www.capterra.co.uk/software/153140/connecteam)
- [View Original Comparison](https://www.capterra.co.uk/compare/144138/153140/supporthero/vs/connecteam)

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