---
description: Side-by-side comparison of Tidio vs Alana. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tidio vs Alana Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Tidio \<span\>vs\</span\> Alana](https://www.capterra.co.uk/compare/144040/215759/tidio-chat/vs/alana)

# Compare Tidio vs Alana

Canonical: https://www.capterra.co.uk/compare/144040/215759/tidio-chat/vs/alana

> Detailed comparison between Tidio and Alana. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Tidio | Alana |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 590 | 25 |
| **Starting Price** | US$0.00 | R$4,000.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Tidio

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

### Alana

Hi, I'm Alana, a proprietary artificial intelligence built for customer service, marketing and sales.&#10;I was born to improve the relationship between brands and customers.

## Key features

### Tidio

- AI/Machine Learning
- API
- Activity Dashboard
- Automated Responses
- CRM
- Chat Transcript
- Chat/Messaging
- Chatbot
- Communication Management
- Customer Complaint Tracking
- Customer Experience Management
- Email Management
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Reporting/Analytics
- Sales Activity Management
- Sentiment Analysis
- Social Media Integration
- Surveys & Feedback

### Alana

- AI/Machine Learning
- API
- Activity Dashboard
- Automated Responses
- CRM
- Chat Transcript
- Chat/Messaging
- Chatbot
- Communication Management
- Customer Experience Management
- Email Management
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Reporting/Analytics
- Sentiment Analysis
- Social Media Integration
- Surveys & Feedback

## Links

- [View Tidio Profile](https://www.capterra.co.uk/software/144040/tidio-chat)
- [View Alana Profile](https://www.capterra.co.uk/software/215759/alana)
- [View Original Comparison](https://www.capterra.co.uk/compare/144040/215759/tidio-chat/vs/alana)

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