---
description: Side-by-side comparison of Tidio vs Zenvia Customer Cloud. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tidio vs Zenvia Customer Cloud Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Tidio \<span\>vs\</span\> Zenvia Customer Cloud](https://www.capterra.co.uk/compare/144040/201739/tidio-chat/vs/zenvia-conversion)

# Compare Tidio vs Zenvia Customer Cloud

Canonical: https://www.capterra.co.uk/compare/144040/201739/tidio-chat/vs/zenvia-conversion

> Detailed comparison between Tidio and Zenvia Customer Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Tidio | Zenvia Customer Cloud |
| **Overall rating** | 4.7/5 | 4.1/5 |
| **Total Reviews** | 590 | 359 |
| **Starting Price** | US$0.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Tidio

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

### Zenvia Customer Cloud

Empresas de todos os portes que buscam vender mais e atender melhor, engajando clientes por meio de canais como WhatsApp e uso de chatbots.

## Key features

### Tidio

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Templates
- Lead Management
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Real-Time Analytics
- Real-time Conversations
- Search/Filter
- Single Sign On
- Social Media Integration
- Transcripts/Chat History
- Transfers/Routing

### Zenvia Customer Cloud

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Templates
- Lead Management
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Real-Time Analytics
- Real-time Conversations
- Search/Filter
- Single Sign On
- Social Media Integration
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Tidio Profile](https://www.capterra.co.uk/software/144040/tidio-chat)
- [View Zenvia Customer Cloud Profile](https://www.capterra.co.uk/software/201739/zenvia-conversion)
- [View Original Comparison](https://www.capterra.co.uk/compare/144040/201739/tidio-chat/vs/zenvia-conversion)

-----

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