---
description: Side-by-side comparison of Tidio vs Avoma. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tidio vs Avoma Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Tidio \<span\>vs\</span\> Avoma](https://www.capterra.co.uk/compare/144040/198141/tidio-chat/vs/avoma)

# Compare Tidio vs Avoma

Canonical: https://www.capterra.co.uk/compare/144040/198141/tidio-chat/vs/avoma

> Detailed comparison between Tidio and Avoma. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Tidio | Avoma |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 590 | 6 |
| **Starting Price** | US$0.00 | US$40.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars |

## Best for

### Tidio

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

### Avoma

Customer Facing Teams

## Key features

### Tidio

- AI/Machine Learning
- API
- CRM
- Chatbot
- Contextual Guidance
- Conversation Intelligence
- Customer Complaint Tracking
- Customisable Templates
- Lead Management
- Lead Qualification
- Machine Learning
- Monitoring
- Natural Language Processing
- Process/Workflow Automation
- Reporting/Analytics
- Sales Activity Management
- Support Ticket Management
- Transfers/Routing

### Avoma

- AI/Machine Learning
- API
- CRM
- Chatbot
- Contextual Guidance
- Conversation Intelligence
- Lead Qualification
- Machine Learning
- Natural Language Processing
- Process/Workflow Automation
- Recording
- Reporting/Analytics
- Scheduling

## Links

- [View Tidio Profile](https://www.capterra.co.uk/software/144040/tidio-chat)
- [View Avoma Profile](https://www.capterra.co.uk/software/198141/avoma)
- [View Original Comparison](https://www.capterra.co.uk/compare/144040/198141/tidio-chat/vs/avoma)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Tidio vs Avoma Comparison - Capterra UK 2026","description":"Side-by-side comparison of Tidio vs Avoma. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/144040/198141/tidio-chat/vs/avoma","about":[{"@id":"https://www.capterra.co.uk/software/144040/tidio-chat#software"},{"@id":"https://www.capterra.co.uk/software/198141/avoma#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/144040/198141/tidio-chat/vs/avoma#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/144040/198141/tidio-chat/vs/avoma#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Tidio","description":"Tidio is a customer support software suite that combines live chat, help desk, chatbot automation, and conversational AI agents. It’s trusted by over 300,000 businesses across ecommerce, tech, and service industries to improve response times, unify communication, and drive growth.\n\nWith Tidio, your support team can chat with customers in real time, automate routine questions using rule-based chatbots called Flows, and manage all conversations—whether they come from email, Messenger, Instagram, or WhatsApp—from a single, streamlined dashboard.\n\nAt the heart of Tidio is Lyro, a smart conversational AI agent capable of resolving up to 64% of everyday customer queries automatically. Lyro pulls from your existing support content to deliver reliable, brand-aligned answers—without guessing or going off-script.\n\nTidio helps teams provide great support at scale, without burning out your agents. It cuts response times, reduces missed messages, and lets your team focus on high-value tickets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/055c92dd-b934-43d4-b32c-39ab74ff2af0.jpeg","url":"https://www.capterra.co.uk/software/144040/tidio-chat","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/144040/tidio-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":590},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"Avoma","description":"Avoma is an end-to-end AI meeting assistant for customer-facing teams. Its AI-powered technology help customer-facing teams capture important customer information, before, during, and after important meetings. Avoma analyzes conversation insights, and intelligence to help reps shorten sales cycles and delight more customers. With Avoma, you can automatically record all your meetings, get full transcripts and summarized notes, and actionable insights synced directly to your CRM. Review calls and","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/537a5db9-ba23-4fb7-997e-7181f64af76b.png","url":"https://www.capterra.co.uk/software/198141/avoma","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/198141/avoma#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":6},"offers":{"price":"40","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"Tidio vs Avoma","position":3,"item":"https://www.capterra.co.uk/compare/144040/198141/tidio-chat/vs/avoma","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/144040/198141/tidio-chat/vs/avoma#breadcrumblist"}]}
</script>