---
description: Side-by-side comparison of Hornbill vs HaloITSM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hornbill vs HaloITSM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Hornbill \<span\>vs\</span\> HaloITSM](https://www.capterra.co.uk/compare/143649/200140/hornbill/vs/haloitsm)

# Compare Hornbill vs HaloITSM

Canonical: https://www.capterra.co.uk/compare/143649/200140/hornbill/vs/haloitsm

> Detailed comparison between Hornbill and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hornbill | HaloITSM |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 30 | 44 |
| **Starting Price** | - | £49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Hornbill

Organisations who want to move away from restrictive 1st gen ITSM tools. Collaboration, Workflow Automation, Enterprise Service Management  all easily accessed via The Hornbill Platform.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### Hornbill

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Audit Trail
- CMDB
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Audit Trail
- CMDB
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Hornbill Profile](https://www.capterra.co.uk/software/143649/hornbill)
- [View HaloITSM Profile](https://www.capterra.co.uk/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.co.uk/compare/143649/200140/hornbill/vs/haloitsm)

-----

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