---
description: Side-by-side comparison of Hornbill vs HaloITSM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hornbill vs HaloITSM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Hornbill \<span\>vs\</span\> HaloITSM](https://www.capterra.co.uk/compare/143649/200140/hornbill/vs/haloitsm)

# Compare Hornbill vs HaloITSM

Canonical: https://www.capterra.co.uk/compare/143649/200140/hornbill/vs/haloitsm

> Detailed comparison between Hornbill and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hornbill | HaloITSM |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 30 | 44 |
| **Starting Price** | - | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Hornbill

Organisations who want to move away from restrictive 1st gen ITSM tools. Collaboration, Workflow Automation, Enterprise Service Management  all easily accessed via The Hornbill Platform.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### Hornbill

- API
- Asset Tracking
- CMDB
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### HaloITSM

- API
- Asset Tracking
- CMDB
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Hornbill Profile](https://www.capterra.co.uk/software/143649/hornbill)
- [View HaloITSM Profile](https://www.capterra.co.uk/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.co.uk/compare/143649/200140/hornbill/vs/haloitsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hornbill vs HaloITSM Comparison - Capterra UK 2026","description":"Side-by-side comparison of Hornbill vs HaloITSM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/143649/200140/hornbill/vs/haloitsm","about":[{"@id":"https://www.capterra.co.uk/software/143649/hornbill#software"},{"@id":"https://www.capterra.co.uk/software/200140/haloitsm#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/143649/200140/hornbill/vs/haloitsm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/143649/200140/hornbill/vs/haloitsm#webpage","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.capterra.co.uk/#website"}},{"name":"Hornbill","description":"Hornbill Service Manager's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. \nConfiguring Hornbill is simple. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3fe8a7a3-8da8-4a63-9242-78293707052d.png","url":"https://www.capterra.co.uk/software/143649/hornbill","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/143649/hornbill#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":30,"ratingValue":4.7},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"HaloITSM","description":"HaloITSM is a single, all-inclusive Enterprise Service Management solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike.\n\nHaloITSM will standardize your processes, deliver valuable analytics, and extend to the needs of any department within your organisation. Match your service delivery to the true needs of your business - present, and future.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ab853b12-6384-41bb-8e6b-3dbb71e07ead.png","url":"https://www.capterra.co.uk/software/200140/haloitsm","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/200140/haloitsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":44,"ratingValue":4.7},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Hornbill vs HaloITSM","position":3,"item":"https://www.capterra.co.uk/compare/143649/200140/hornbill/vs/haloitsm","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/143649/200140/hornbill/vs/haloitsm#breadcrumblist"}]}
</script>