ADManager Plus vs Freshservice

Best for

Who Uses This Software?

Organizations running on Windows platform and using any or all of these: Active Directory, Exchange Server, Exchange Online, Office 365, G Suite, Skype for Business.
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Pricing

Starting Price

US$595.00
US$19.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • Yes
  • No

Details

ADManager Plus licenses are based on no. of domains & help desk technicians
21-day free trial, no credit card required.
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Access Controls/Permissions
  • Activity Tracking
  • Complaint Classification
  • Compliance Management
  • Escalation Management
  • Inventory Management
  • Issue Management
  • License Management
  • Maintenance Scheduling
  • Policy Management
  • Access Controls/Permissions
  • Activity Tracking
  • Complaint Classification
  • Compliance Management
  • Escalation Management
  • Inventory Management
  • Issue Management
  • License Management
  • Maintenance Scheduling
  • Policy Management
Ratings

Overall

4.5/5
4.5/5

Ease of Use

4.4/5
4.6/5

Customer Service

4.4/5
4.7/5

Features & Functionality

4.6/5
4.3/5

Value for Money

4.6/5
4.5/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars