---
description: Side-by-side comparison of Groove vs Outreach. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Groove vs Outreach Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Groove \<span\>vs\</span\> Outreach](https://www.capterra.co.uk/compare/143005/159318/groove/vs/outreach)

# Compare Groove vs Outreach

Canonical: https://www.capterra.co.uk/compare/143005/159318/groove/vs/outreach

> Detailed comparison between Groove and Outreach. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Groove | Outreach |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 87 | 310 |
| **Starting Price** | US$29.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Groove

Small and medium sized businesses in B2C/B2B Software, eCommerce, Web Development/Design Agencies, Online Services, \&amp; Entrepreneurs

### Outreach

Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps.

## Key features

### Groove

- API
- Alerts/Notifications
- CRM
- Collaboration Tools
- Communication Management
- Contact Management
- Content Management
- Customisable Templates
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Management
- Interaction Tracking
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Workflow Management

### Outreach

- API
- Alerts/Notifications
- CRM
- Collaboration Tools
- Communication Management
- Contact Management
- Content Management
- Customisable Templates
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Management
- Interaction Tracking
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Workflow Management

## Links

- [View Groove Profile](https://www.capterra.co.uk/software/143005/groove)
- [View Outreach Profile](https://www.capterra.co.uk/software/159318/outreach)
- [View Original Comparison](https://www.capterra.co.uk/compare/143005/159318/groove/vs/outreach)

-----

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