---
description: Side-by-side comparison of Hiver vs Saysimple. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hiver vs Saysimple Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Hiver \<span\>vs\</span\> Saysimple](https://www.capterra.co.uk/compare/142975/189998/hiver/vs/social-messaging-automation-platform)

# Compare Hiver vs Saysimple

Canonical: https://www.capterra.co.uk/compare/142975/189998/hiver/vs/social-messaging-automation-platform

> Detailed comparison between Hiver and Saysimple. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Saysimple |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 146 | 0 |
| **Starting Price** | US$55.00 | €15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

### Saysimple

Companies within Automotive, Wholesale, Transport \&amp; Logistics, Real Estate, Education and Travel.

## Key features

### Hiver

- Canned Responses
- Chat/Messaging
- Commenting/Notes
- Customer Communication
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Multi-User Collaboration
- Prioritisation
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Search/Filter
- Support Ticket Management
- Transcripts/Chat History
- Workflow Management

### Saysimple

- Canned Responses
- Chat/Messaging
- Commenting/Notes
- Customer Communication
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Multi-User Collaboration
- Prioritisation
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Search/Filter
- Support Ticket Management
- Transcripts/Chat History
- Workflow Management

## Links

- [View Hiver Profile](https://www.capterra.co.uk/software/142975/hiver)
- [View Saysimple Profile](https://www.capterra.co.uk/software/189998/social-messaging-automation-platform)
- [View Original Comparison](https://www.capterra.co.uk/compare/142975/189998/hiver/vs/social-messaging-automation-platform)

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