---
description: Side-by-side comparison of Online Live Chat vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Online Live Chat vs Zendesk Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Online Live Chat \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.uk/compare/140387/164283/online-live-chat/vs/zendesk)

# Compare Online Live Chat vs Zendesk Suite

Canonical: https://www.capterra.co.uk/compare/140387/164283/online-live-chat/vs/zendesk

> Detailed comparison between Online Live Chat and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Online Live Chat | Zendesk Suite |
| **Overall rating** | 4.8/5 | 4.4/5 |
| **Total Reviews** | 4 | 4072 |
| **Starting Price** | US$4.99 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Online Live Chat

Live chat solution that enables businesses to manage canned responses, chat agent ratings, visitor details, help desk ticketing, and more to connect with customers.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Online Live Chat

- Customisable Branding
- Mobile Access
- Offline Form
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Zendesk Suite

- Asset Tracking
- Automatic Call Distribution
- Client Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- For Startups
- Help Desk Management
- Issue Scheduling
- Lead Management
- Mobile Access
- Offline Form
- Real-Time Data
- Recording
- Support Ticket Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Web-based Deployment

## Links

- [View Online Live Chat Profile](https://www.capterra.co.uk/software/140387/online-live-chat)
- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/140387/164283/online-live-chat/vs/zendesk)

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