Onspring vs ServiceNow Customer Service Management

• Ease of Use

  4.7 (77)

• Features & Functionality

  4.6 (77)

• Customer Service

  4.9 (77)

• Value for Money

  4.8 (77)

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• Ease of Use

  4.1 (151)

• Features & Functionality

  4.3 (151)

• Customer Service

  4.2 (151)

• Value for Money

  4.1 (151)

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Teams looking to centralize data & automate processes for greater transparency & efficiency. Flexible to fit every role: risk, infosec, audit, compliance & more.

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

• Email Management
• Inventory Management
• Knowledge Base Management
• Predictive Analytics
• Real-Time Data
• Rules-Based Workflow
• Search/Filter
• Service Level Agreement (SLA) Management
• Support Ticket Tracking
• Third-Party Integrations

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• Email Management
• Inventory Management
• Knowledge Base Management
• Predictive Analytics
• Real-Time Data
• Rules-Based Workflow
• Search/Filter
• Service Level Agreement (SLA) Management
• Support Ticket Tracking
• Third-Party Integrations

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• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat