---
description: Side-by-side comparison of Complaints Pro vs MasterControl Quality Excellence. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Complaints Pro vs MasterControl Quality Excellence Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Complaints Pro \<span\>vs\</span\> MasterControl Quality Excellence](https://www.capterra.co.uk/compare/138929/148577/complaints-pro/vs/mastercontrol)

# Compare Complaints Pro vs MasterControl Quality Excellence

Canonical: https://www.capterra.co.uk/compare/138929/148577/complaints-pro/vs/mastercontrol

> Detailed comparison between Complaints Pro and MasterControl Quality Excellence. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Complaints Pro | MasterControl Quality Excellence |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 2 | 526 |
| **Starting Price** | US$100.00 | US$25,000.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Complaints Pro

Ideal for businesses in food manufacturing, banking, insurance, finance, and telecommunications industries, it is a complaint management tool that responds to customer queries.

### MasterControl Quality Excellence

MasterControl Quality Excellence is the \#1 Quality Management System (QMS) in life sciences.

## Key features

### Complaints Pro

- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Feedback Management
- Forms Management
- Issue Tracking
- Quality Assurance
- Routing
- Survey/Poll Management

### MasterControl Quality Excellence

- Audit Planning
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customisable Templates
- Defect Tracking
- Document Templates
- Feedback Management
- Forms Management
- Issue Tracking
- Monitoring
- Project Management
- Quality Assurance
- Real-Time Data
- Reminders
- Risk Analysis
- Root Cause Analysis
- Routing
- Safety Management
- Scheduling

## Links

- [View Complaints Pro Profile](https://www.capterra.co.uk/software/138929/complaints-pro)
- [View MasterControl Quality Excellence Profile](https://www.capterra.co.uk/software/148577/mastercontrol)
- [View Original Comparison](https://www.capterra.co.uk/compare/138929/148577/complaints-pro/vs/mastercontrol)

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