---
description: Side-by-side comparison of JIRA Service Management vs Efecte IT Service Management. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs Efecte IT Service Management Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [JIRA Service Management \<span\>vs\</span\> Efecte IT Service Management](https://www.capterra.co.uk/compare/138769/187633/jira-service-management/vs/efecte)

# Compare JIRA Service Management vs Efecte IT Service Management

Canonical: https://www.capterra.co.uk/compare/138769/187633/jira-service-management/vs/efecte

> Detailed comparison between JIRA Service Management and Efecte IT Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | Efecte IT Service Management |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 763 | 11 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### Efecte IT Service Management

Efecte is the European Alternative to global players for any service management. We work with mid-sized public and private sector organizations.

## Key features

### JIRA Service Management

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Asset Tracking
- Capacity Management
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Prioritisation
- Project Management
- Reporting & Statistics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### Efecte IT Service Management

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Asset Tracking
- Capacity Management
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Prioritisation
- Project Management
- Reporting & Statistics
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View JIRA Service Management Profile](https://www.capterra.co.uk/software/138769/jira-service-management)
- [View Efecte IT Service Management Profile](https://www.capterra.co.uk/software/187633/efecte)
- [View Original Comparison](https://www.capterra.co.uk/compare/138769/187633/jira-service-management/vs/efecte)

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