---
description: Side-by-side comparison of JIRA Service Management vs 360dialog. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs 360dialog Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management \<span\>vs\</span\> 360dialog](https://www.capterra.co.uk/compare/138769/174965/jira-service-management/vs/360dialog)

# Compare JIRA Service Management vs 360dialog

Canonical: https://www.capterra.co.uk/compare/138769/174965/jira-service-management/vs/360dialog

> Detailed comparison between JIRA Service Management and 360dialog. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | 360dialog |
| **Overall rating** | 4.5/5 | 3.5/5 |
| **Total Reviews** | 764 | 13 |
| **Starting Price** | US$20.00 | €49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### 360dialog

Enterprises that want to automate their WhatsApp conversations with customers or send promotions via a WhatsApp Newsletter. &#10;Independent software vendors (ISVs) that want to resell the WhatsApp API.

## Key features

### JIRA Service Management

- API
- Asset Tracking
- Autoresponders
- Bug Tracking
- Bug/Issue Capture
- CRM
- Customer Complaint Tracking
- Customer Segmentation
- Customisable Templates
- Email Management
- For IT Project Management
- Issue Scheduling
- Mobile Access
- Monitoring
- Reporting/Analytics
- Scheduling
- Social Media Integration
- Support Ticket Management
- Third-Party Integrations

### 360dialog

- API
- Autoresponders
- CRM
- Customer Segmentation
- Email Management
- Lead Management
- Mobile Access
- Reporting/Analytics
- Social Media Integration
- Third-Party Integrations

## Links

- [View JIRA Service Management Profile](https://www.capterra.co.uk/software/138769/jira-service-management)
- [View 360dialog Profile](https://www.capterra.co.uk/software/174965/360dialog)
- [View Original Comparison](https://www.capterra.co.uk/compare/138769/174965/jira-service-management/vs/360dialog)

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